Privacy policy.
This Privacy Policy outlines how The IT Guy ("we", "our", or "us") collects, uses, discloses, and protects your personal information when you interact with our website https://www.theitguyaus.com.au/ and utilise our services. We are committed to safeguarding your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Collection of Personal Information
We may collect personal information from you in various ways, including but not limited to:
Direct Interactions: When you contact us via email, phone, or through our website's contact form, we may collect your name, email address, phone number, and any other information you provide.
Service Provision: In the course of providing our IT support, website design, and digital media services, we may collect information necessary to fulfil your service requests.
Website Usage: We may collect non-personally identifiable information about your interactions with our website, such as browser type, operating system, pages viewed, access times, and referring website addresses. This information helps us analyse website traffic and improve user experience.
2. Use of Personal Information
We use the personal information we collect for purposes including:
Providing and managing our services to meet your requests.
Communicating with you regarding our services, including responding to enquiries and providing updates.
Improving our website and services based on user feedback and usage patterns.
Complying with legal and regulatory obligations.
3. Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may disclose your information to:
Service Providers: Third-party companies that assist us in delivering our services, such as IT support or payment processing. These providers are granted access only to the information necessary to perform their functions and are obligated to maintain confidentiality.
Legal Obligations: Authorities or organisations when required by law or to protect our rights, property, or safety.
4. Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is 100% secure.
5. Accessing and Correcting Your Information
You have the right to access the personal information we hold about you and to request corrections if necessary. To do so, please contact us at info@theitguyaus.com.au. We may require verification of your identity before fulfilling such requests.
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us at:
Email: info@theitguyaus.com.au
Phone: +61 421 375 712
By using our website and services, you consent to the collection and use of your personal information as described in this Privacy Policy.